Refund policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unused, with any original tags, accessories, and packaging. You will also need your receipt or other proof of purchase.

How to start a return

Contact us at info@wooflylife.com before sending anything back. If your return is approved, we will provide the return address and instructions. Returns sent without prior authorization will not be accepted.

Return shipping

If an item is defective, damaged, or incorrect, we will cover the reasonable return shipping cost. For returns based on preference, size, or another change-of-mind reason, the customer is responsible for return shipping.

Damaged, defective, or incorrect items

Please inspect your order when it arrives and contact us promptly if the item is defective or damaged, or if you received the wrong item. Include your order number and clear photos so we can review and resolve the issue.

Exceptions

Gift cards and items marked final sale cannot be returned. Items showing misuse, accidental damage, unauthorized modification, or excessive wear may not qualify for a return. Contact us if you are unsure whether your item is eligible.

Exchanges

The fastest way to receive a different item is to request a return. After the return is approved, you may place a separate order for the replacement item.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since we approved your refund, contact info@wooflylife.com.

One-year limited warranty

Our products include a one-year limited warranty from the delivery date covering manufacturing defects in materials or workmanship under normal household use. The warranty does not cover normal wear and tear, cosmetic damage, misuse, accidents, pet chewing or scratching, improper cleaning, unauthorized modifications, or damage caused by using the product contrary to its instructions.

To request warranty support, email info@wooflylife.com with your order number, a description of the issue, and clear photos or video. If a covered defect is confirmed, we may repair the product, provide a replacement, or issue an appropriate refund at our discretion.

Contact

Questions about returns, refunds, or warranty coverage can be sent to info@wooflylife.com.