Terms of service
Last updated: August 18, 2026
Overview
This website is operated by FEYOOPET LIMITED. feyoopet is our customer-facing pet products brand. Throughout the site, “we,” “us,” and “our” refer to FEYOOPET LIMITED. We offer this website, including its information, tools, products, and services, subject to these Terms of Service. Our store is hosted by Shopify, which provides the ecommerce platform that enables us to sell our products to you.
By visiting our site or purchasing from us, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the site.
1. Eligibility and accounts
You must be at least the age of majority where you live, or use the site with the permission of a parent or legal guardian. Information you provide must be accurate, current, and complete. You are responsible for safeguarding your account credentials and activity under your account.
2. Products and product information
We make reasonable efforts to display product descriptions, images, colors, pricing, and availability accurately. Screen settings and manufacturing variations may affect appearance. We may update descriptions, correct errors, limit quantities, or discontinue products at any time, subject to applicable law.
3. Orders
Submitting an order is an offer to purchase. We may accept, decline, limit, or cancel an order for legitimate reasons, including inventory errors, suspected fraud, payment issues, or incorrect product or pricing information. An order is accepted when we send confirmation that it has been accepted or fulfilled. If we cancel a paid order, we will refund the amount charged.
Please review your shipping and order information before submitting the order. Contact us promptly if a change is needed; changes or cancellations cannot be guaranteed after processing begins.
4. Prices and payment
Prices and promotions may change without notice. The price charged is the price shown when the order is submitted, subject to correction of obvious errors. Taxes, shipping charges, duties, or import fees may apply as shown at checkout or required by law. You represent that you are authorized to use the payment method provided.
5. Shipping and delivery
Delivery dates are estimates and may be affected by carriers, customs, weather, address errors, and events outside our reasonable control. Please inspect the shipment on arrival and contact us promptly regarding loss, damage, or an incorrect item.
6. Returns, refunds, and warranty
Returns, refunds, exchanges, and our one-year limited warranty are governed by our Refund Policy, which forms part of these Terms.
7. Intellectual property
The site and its content—including text, graphics, logos, product images, videos, designs, and software—are owned by or licensed to feyoopet and protected by applicable intellectual-property laws. You may use the site only for personal, non-commercial shopping purposes. You may not copy, reproduce, distribute, modify, sell, or exploit site content without prior written permission.
8. Third-party services and links
The site may include tools, payment services, applications, or links supplied by third parties. Their services may be governed by separate terms and privacy policies. To the extent permitted by law, we are not responsible for third-party websites or services that we do not control.
9. Prohibited uses
You may not use the site for unlawful, fraudulent, abusive, or harmful activity; infringe another person’s rights; transmit malware; attempt unauthorized access; scrape or interfere with the site; submit false information; or violate applicable laws or regulations. We may suspend access for a material violation of these Terms.
10. Reviews, feedback, and submissions
If you submit reviews, suggestions, photos, or other content, you confirm that you have the right to provide it and that it is accurate and lawful. You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, and display that content in connection with our business, subject to our Privacy Policy. We may remove unlawful, misleading, abusive, or infringing content.
11. Privacy
Our collection and use of personal information are described in our Privacy Policy. Shopify may also process information to provide and secure the ecommerce platform.
12. Errors and availability
Information on the site may occasionally contain typographical errors, inaccuracies, or omissions. We may correct them and update information, including after an order is submitted, where permitted by law. We do not guarantee uninterrupted or error-free access to the site.
13. Disclaimer
Except for express product warranties and rights that cannot legally be excluded, the site and services are provided on an “as available” basis. We do not make warranties beyond those expressly stated in these Terms or our policies. Nothing in these Terms limits any mandatory consumer right.
14. Limitation of liability
To the maximum extent permitted by law, feyoopet and its service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the site or services. Where liability cannot be excluded, it will be limited only to the extent permitted by applicable law.
15. Indemnification
To the extent permitted by law, you agree to indemnify feyoopet against third-party claims resulting from your unlawful use of the site, violation of these Terms, or infringement of another person’s rights.
16. Severability and waiver
If any provision is found unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue in effect. Failure to enforce a provision is not a waiver.
17. Entire agreement
These Terms and the policies linked from them form the agreement between you and us concerning the site and services and replace prior communications on the same subject.
18. Governing law
These Terms are governed by the laws applicable to the merchant and the transaction, without limiting mandatory rights available to consumers in their place of residence.
19. Changes to these Terms
We may update these Terms by posting a revised version on this page. Material changes will apply prospectively as required by law. Continued use of the site after an update means you accept the revised Terms.
20. Contact
FEYOOPET LIMITED
Company No. 17022856
Suite 26, 61 Bridge Street
Kington, Herefordshire
HR5 3DJ
United Kingdom
Questions about these Terms can be sent to info@wooflylife.com.